Telegram support bot

Customers write to one bot. It answers what it can, and everything else becomes a ticket your team answers from a group, without anyone sharing a personal account.

Price $349 one-time

Choose a packageStarter$149

Instant answers to your common questions
A button that hands over to a person

Business Recommended$349

Tickets routed to your team's group
Agents reply in the group, the bot delivers
Open, waiting and solved, with first-response time

Customfrom $699

Tickets synced with your helpdesk or CRM

Buy Business package

Secure checkout by Stripe. At checkout you tell us what the bot is for and your Telegram handle.

What happens next: we email you within 24 hours to confirm the scope and a delivery date. Most Starter and Business bots are delivered within a few days, with two rounds of revisions.

Help Deskbot

Hi, how can we help?

OrderPaymentAccountTalk to a person

Payment

Most payment problems are fixed by retrying the card. Still stuck?

Open a ticket

Ticket #318 is open. A person will answer in this chat.

Example chat. Names and numbers are illustrative.

What is a Telegram support bot?

A Telegram support bot is a helpdesk that customers reach by pressing Start. It answers the common questions with buttons, and turns anything else into a ticket posted to your team's group. An agent replies in the group, the bot delivers the reply to the customer, and the ticket is marked open, waiting or solved. Nobody gives out a personal Telegram account, and every conversation stays on record when staff change.

What it does, step by step

The customer presses Start and picks a topic: order, payment, account, other.
Known questions get an instant answer; the customer can still ask for a person.
Anything else becomes a ticket with a number, posted to the support group.
An agent replies to the ticket in the group; the bot sends it to the customer.
Unanswered tickets are flagged after the time you set, so nothing waits overnight by accident.
Admin commands show open tickets and average first-response time.

The Telegram rules that shape a support bot

A bot cannot start a conversation. A user has to press Start or add the bot to a group first, so every message the bot sends goes to someone who asked for it.
Every bot that takes payments must answer /paysupport and handle payment complaints (Bot Developer Terms, section 6.2.1).
Business ("secretary") bots can answer from a person's own account. Through Telegram Business, a bot connected to an account can send and edit messages in private chats that had an incoming message in the last 24 hours (Bot API, BusinessBotRights, can_reply). Since Bot API 10.0 (May 2026) this no longer requires the account to have Telegram Premium.
One message per second in a single chat (bot FAQ): plenty for support, and the bot queues anything faster.

Starter or Business?

An FAQ-only bot that hands over to a human by link is a Starter bot, $149. Tickets, routing, statuses and reports need a database: that is the Business bot, $349. Connecting tickets to an existing helpdesk or CRM is a Custom build. If your "support" is really sales follow-up, the CRM bot is the better fit.

Telegram support bot FAQ

How does a Telegram support bot work?

Customers start the bot and describe their problem. The bot answers common questions itself and turns the rest into tickets in your team's Telegram group; agents reply there and the bot forwards the answer to the customer.

Can several agents answer through one bot?

Yes. All agents work from the same group, every reply goes out under the bot's name, and the ticket history stays with the bot when people change shifts or leave.

Can a bot reply from my personal Telegram account?

Yes, through Telegram Business: a connected bot can reply in private chats that received a message in the last 24 hours. Since Bot API 10.0 this doesn't require Telegram Premium.