Shopify Telegram bot
Your Shopify store, wired to Telegram: new orders appear in your team's chat the second they are paid, and customers can ask the bot where their parcel is.
Price $349 one-time
Buy Business packageSecure checkout by Stripe. At checkout you tell us what the bot is for and your Telegram handle.
What happens next: we email you within 24 hours to confirm the scope and a delivery date. Most Starter and Business bots are delivered within a few days, with two rounds of revisions.
New order #1042: $86.00, 2 items, express shipping.
Where is my order #1042?
Shipped today. Your tracking link is ready.
What is a Shopify Telegram bot?
A Shopify Telegram bot listens to your store's order webhooks and posts each order to a Telegram chat. The message carries the order number, items, total and shipping method, with buttons to open it in Shopify admin. On the customer side, a buyer who starts the bot and sends their order number gets its status and tracking link. The same build works for WooCommerce, and for dropshipping stores it can forward each order to a supplier chat.
Two halves, sold separately
| Order alerts (team side) | Order status (customer side) | |
|---|---|---|
| What it does | Each paid, refunded or cancelled order is posted to a Telegram group | Customer sends an order number and email, gets status and tracking |
| Who sees it | Your team, or one chat per warehouse or supplier | Only the customer who asked |
| Package | Business, $349 | Custom, from $699 (needs order lookup) |
How it is wired
- Your store calls our endpoint on new orders through its standard order webhooks.
- The bot formats the order and posts it to the chats you chose: all orders, or only big ones, or only one product line.
- For dropshipping, a copy goes to the supplier's chat with only what they need to ship.
- Customers who want updates press Start once; from then on the bot can message them about their order.
The Telegram rules that apply
- A bot cannot start a conversation. A user has to press Start or add the bot to a group first, so every message the bot sends goes to someone who asked for it.
- Physical products keep their own checkout. Payment stays on your Shopify checkout; the bot doesn't need to take money at all. If it does, physical goods may use providers like Stripe, while digital goods sold in the bot must use Telegram Stars (Bot Developer Terms, section 6.2).
- Messages are capped at 4,096 characters (Bot API, sendMessage), so very large orders are summarised with a link to the full order.
What it won't do
It won't message every past customer about a sale: they never started the bot, and Telegram doesn't allow it. It also isn't a Shopify app from the Shopify App Store; it's a bot we build and host for your store. If you want to sell inside Telegram rather than notify, see the Telegram shop bot.
Shopify Telegram bot FAQ
Can Shopify send order notifications to Telegram?
Yes, through a bot. Shopify sends an order webhook, and the bot posts the order to a Telegram chat or group with the items, total and shipping method.
Can customers track their Shopify order in Telegram?
Yes, if they start the bot first. They send their order number and email, and the bot replies with the fulfilment status and the tracking link.
Does it work with WooCommerce?
Yes. WooCommerce has order webhooks too, and the same bot handles them.
Can the bot forward orders to my dropshipping supplier?
Yes. Each order can be copied to a supplier's Telegram chat with only the fields they need to ship, and the supplier can reply with the tracking number.
Often needed together
Telegram shop bot
A catalog, a cart and checkout inside Telegram, with order alerts to your team.
from $349 one-time
View botTelegram support bot
Tickets from customers, routed to your team's group, answered through the bot.
from $149 one-time
View botTelegram CRM bot
Every lead gets an owner, a status and a reminder, without leaving Telegram.
from $699 scoped, deposit up front
View botExample chats. Names and numbers are illustrative.